How Can We Help Today?
Owned and operated by Vigor Novo, our team is ready to answer questions about saunas, cold plunges, red light panels, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also log in to your account on our site to view the latest status of your shipment.
What is your return policy?
We offer 30-Day Returns on eligible items. For complete details on how to initiate a return and what qualifies, please refer to our Return Policy page.
Can I exchange a product for a different model?
If you would like to swap an infrared sauna for a different size or exchange a red light therapy panel for another model, please contact our team within the return window. We will walk you through the exchange process step by step.
How do I choose the right infrared sauna size?
Consider the space available in your home and how many people will use the sauna at once. Our team can help you compare dimensions and seating capacity so you find the best fit for your setup.
Do your cold plunges require special installation?
Most of our cold plunges are designed for straightforward setup at home. Each product listing includes detailed specifications and setup guidance, and our team is happy to answer any installation questions before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
30-Day Returns
If a product is not the right fit, our 30-Day Returns policy makes the process simple.
